Browse our FAQs by clicking on a question to find the answer. Here,
you'll find answers to the most common questions about our services.
What types of cargo can you transport?

We transport a wide variety of cargo, including general merchandise, perishables, and machinery. We adapt to each client’s specifications.

What services do you offer?

We offer air, ocean, and ground transportation, as well as complete logistics management, including warehousing and distribution.

How is the shipping cost calculated?

The cost is determined based on the weight, the volume, the origin, and the destination of the shipment. We provide quotations according to your specific needs.

What documents do I need to ship my cargo?

Required documents include commercial invoices, packing lists, and, depending on the destination, other certificates. We assist in preparing the necessary documentation.

How long will it take for my shipment to reach its destination?

Delivery times vary depending on the method of transportation and destination. We provide accurate estimates when requesting a shipment.

Do you have cargo insurance options?

Yes, we offer insurance options that protect your cargo against damage or loss. We can advise you on the most appropriate level of coverage.

How do you handle customs and the necessary documentation?

We handle all customs formalities to ensure that your cargo complies with the relevant regulations, thus avoiding possible delays.

What security measures do you have in place to protect my cargo?

We implement rigorous security measures, including constant monitoring and proper packaging, to minimize risks.

How do you handle cargo storage if necessary?

We have secure and controlled storage options. If you require additional time, we can handle your cargo without inconvenience.

Do you offer consolidated freight services?

Yes, we offer consolidated freight options, which allow you to optimize costs by grouping shipments from different suppliers, ideal for smaller loads.

What happens if my cargo is damaged or lost in transit?

In case of damage or loss, we activate a claims protocol and collaborate with insurers to provide the necessary compensation.

Do you have options for urgent or priority shipments?

Yes, we do have options for urgent shipments, ensuring that your cargo arrives on time according to your needs.

Can you help me with freight logistics at the destination?

Yes, we manage the logistics at the destination, coordinating the transportation and delivery to the place indicated by the customer.

What limitations or restrictions are there regarding cargo?

Restrictions vary according to the type of cargo and the country of destination. We provide clear information about these limitations if your cargo requires it.

Do you offer packing and cargo preparation services?

Yes, we offer professional packing assistance, ensuring that your cargo is properly prepared for transport.

How do you handle international shipments in times of crisis or emergencies?

We have protocols in place to handle shipments in crises, adapting them to ensure continuity of operations.

Can I get a free quote before I decide?

Yes, we provide free, detailed quotes. You can easily request them through our website or direct contact.

What is your policy for cancellations or changes in shipping?

Our policy allows for cancellations and changes, subject to specific terms. We keep you informed to facilitate your decision-making.

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With over 40 years of experience, we specialize in fast, reliable cargo shipping from Miami to the Caribbean, Central America, and South America.
Ask us about our Ground Transportation Services.

Call us at:

+1 (305) 594-7124

Contact us today!

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